Lotsa Posts!
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Posted 23 April 2014 - 08:53 AM
Edan, out of curiosity, when you receive an original part to replicate is that part in any way damaged in the process.
If not i was just wonder why it is so hard for you to find someone with such a part to help out, i understand the postage/transport issues with lost or damaged items but is the that only reason.
.
Posted 23 April 2014 - 10:38 AM
Skapinad, in my reply I did not state that the product we put to market for the 'GTR' badge (B1004) differs in visual appearance to genuine or that it does not fit the application correctly.
We do not take this sort of criticism/feedback lightly. I am still in the process of investigating this matter further and I would appreciate cliffos input also.
We endeavour to put a good product to market and correct any problems which arise, we value the feedback.
Stinga, please contact Greg on (03) 9305 4000 tomorrow at the office regarding your issues and advise him of all the details.
I am not aware of any issues with steering wheels, I am sure we would be keen to look into this matter completely.
Regards,
Edan
there aren't really a lot of details to tell, i purchased the wheel (brown uc sl/e) in 2010 and the spline on the boss was rubbish as per the pic. I spoke to Les at the time and he had another one sent to me, and not to worry about returning the original. the replacement turned up and it was exactly the same.
_Edan_
Posted 23 April 2014 - 05:16 PM
Mort, it depends on the material and particular part as to whether the reference samples would be harmed at all during the product/tooling development process.
Where possible we try to buy, swap or compensate customers with reproduction parts for genuine samples.
However there on occasion parts of which are that rare, as I am sure you can appreciate that it is not possible to purchase/source genuine samples in which case we look at borrowing genuine samples. We have done this many times successfully however as you say there are always risks present with freight handling and also the potential that the manufacturer misplaces or unintentionally damages a part during the tooling production. We try to reduce these risks through higher control of genuine samples where required, we have personally driven parts to the factory to drop off and further explained/re-iterated to the supplier the valuable nature of genuine samples to this effect.
With regard to the LX hatch rear spoiler kit there are a couple of issues which have prevented it's development to my understanding, one of which is locating a sample of which matches our information on the genuine design and visual appearance of it so as it can be verified to a high degree as genuine and also someone who is willing to loan a genuine rear spoiler kit.
In the case of this item we would be able to offer a relatively high level of assurance that it wouldn't be damaged during the process as it would be produced in Australia, transported to the factory by a staff member and thirdly we would negotiate with the factory to use the safest method of design replication to produce tooling pattern where needed - however there are always going to be risks present with this method. There are many parts which have simply not been made yet due to the lack of good genuine sample availability.
Stinga, we have completely remade the tooling as per original GMH drawing and specifications for the 92003716BA steering wheels recently. The stock we have on shelf now is this improved product. We only produce these steering wheels in black colour finish now.
Edited by Edan, 23 April 2014 - 05:17 PM.
.
Posted 23 April 2014 - 05:51 PM
i find it a little disappointing that the product i have even made the shelf.
_Skapinad_
Posted 23 April 2014 - 06:08 PM
Skapinad, in my reply I did not state that the product we put to market for the 'GTR' badge (B1004) differs in visual appearance to genuine or that it does not fit the application correctly.
We do not take this sort of criticism/feedback lightly. I am still in the process of investigating this matter further and I would appreciate cliffos input also.
We endeavour to put a good product to market and correct any problems which arise, we value the feedback.
Stinga, please contact Greg on (03) 9305 4000 tomorrow at the office regarding your issues and advise him of all the details.
I am not aware of any issues with steering wheels, I am sure we would be keen to look into this matter completely.
Regards,
Edan
Matt, i am just calling it as i see it. I can understand a mistake made due to a non original part being used for the sample.... Or cheap chinese labour frOcking up dimensions.... But when it is openly admitted that the part is made utilising an inferior material or production method, to simply satisfy a perceived price point.... Sorry that doesnt sit well with me. Profiteering i believe they call it.It's a shame to see so much negative feedback against this company. I can understand the frustration behind some of these comments, I've spent thousands with this company restoring several cars going back twenty years & whereas I've had problems with some products, others have been fine & only the fussiest of owner would pick the quality & difference to the OEM parts. The reality is that these cars are getting hard enough & expensive enough to find good used or NOS parts & without companies like Rare Spares filling the void by producing the parts they do, what would the alternative be. As much as I would love to use all genuine GMH parts to restore my cars, a lot them aren't simply available.
Edited by Skapinad, 23 April 2014 - 06:11 PM.
A fortunate run
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Posted 23 April 2014 - 07:51 PM
And i'm still waiting for a solution to my spoiler issue.
_Edan_
Posted 23 April 2014 - 08:27 PM
_cliffos_
Posted 23 April 2014 - 10:27 PM
Swarbs, thank you for bringing this to our attention. We are in the process of investigating the scuff plate screws, we have a car here which we will use as reference.
Cliffos, I am sorry to hear of your issues with the GTR badge. If you can send me invoice details for the nine badges you purchased we can look at refunding you an amount. Unfortunately, in the case of this particular badge it was not viable to make this badge using the original production method and material due to minimum production quantity and unit cost. We have had to use an alternative casting method and material to make it available.
With regard to LX hatch rear spoiler kits we are keen to remake them but unfortunately we have been unable to locate a good genuine sample for reference, we are in contact with the Victorian Torana Club currently in relation to this however if there is anybody on the forums who can assist please PM me.
Regards,
Edan
Hi Edan
i first purchased 6 badges to do the whole car ,i had the trimmer install 2 of them on the door trims & as he was doing it one of the pins sheared off using that hollow nut that is provided with the badge ,he said he just started to put the nut on and as soon as it bit into the pin ,the whole thing just sheared off .
So I bought another ,thinking it was just one fault .I installed this one and it broke as well ….
One of the rear 1/4 broke ,grille ,,,, broke. boot ,broke as well .
The problem I believe is the mould has a defect as it is always the 1 pin that breaks &the other is OK .
to get them to not break ,I flared the nut a little so it doesn't bite as hard and very slowly wind it on .
I had already had 4 replaced by American Autos at prospect & he was pretty good about it ,but i had to break one in front of him for him to take my word for it ,which was fair enough as he replaced that as well.
at the moment the car has a broken one on the grille held on with a bit of tape as I just got the shits with it .
i understand that you have to make money as it is a business … but i would gladly pay a bit more for a quality part & i'm sure all the other people would agree with that also .
in regards to a refund ,well the ink on the receipt has faded so There will be no proof from my end unfortunately .
Hope my honest feedback helps
kind regards
Cliff
Lord Humungus The Ayatolla of Rock N Rolla.
Posted 23 April 2014 - 10:52 PM
Well that's just fantastic news Cliff, I have half a dozen new badges still in the Rares packaging waiting to be installed, But by the sounds of it "They're Only fit for the rubbish bin" And like most of us on this forum / In good conscience couldn't just palm them off to another unsuspecting buyer......
Edited by WhaleOilBeefHooked, 23 April 2014 - 10:55 PM.
A fortunate run
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Posted 24 April 2014 - 10:54 AM
thanks edan
_cliffos_
Posted 24 April 2014 - 04:35 PM
Well that's just fantastic news Cliff, I have half a dozen new badges still in the Rares packaging waiting to be installed, But by the sounds of it "They're Only fit for the rubbish bin" And like most of us on this forum / In good conscience couldn't just palm them off to another unsuspecting buyer......
yes Andrew
they are only fit for the bin unfortunately ,I'm in the process of collecting old original ones to refit ,even if they need to be rechromed & painted ,I think it's well worth it & the pins are strong as on the old ones .
Definitely wouldn't try & palm em off either unless old mate just wants to pretty up his tool chest
Forum Fixture
Posted 05 May 2014 - 10:17 PM
Hi Rares - re LX bits
I have a delemma
Am chasing the rear number plate grommet where the number plate wire exits the beaver panel
I bought your number plate bumper kit a fair while ago and it did not then contain the grommet for the wire
This i think was a seperate part G1001
Tried to chase this up recently (the grommet) only to find it had been incorperated into the bumper kit -- now G1001 for the number plate
Bit the bullet and bought another kit which was now not needed bar the grommet only to find it is way too small
The hole it is to go into is approx 1" in diameter and the kits grommet would fall through this
There is a grommet for the fuel tank sender that looks like it will do the job as the hole is the same diameter
Not happy again - another wasted cost for freight worth as much as the kit
PS - could you please let me know what size spanner fits the rares bonnet height adjuster lock nut as nothing i have in imperial or metric fits this.
Forum Fixture
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Posted 06 May 2014 - 07:47 PM
Forum Fixture
Posted 07 May 2014 - 09:04 AM
Ended up using the old faithfull 6" AFS spanner Garth 
Shouldn't bloody have to though
_Edan_
Posted 07 May 2014 - 04:09 PM
Hi Swarbs, I've sent you a PM. I'll organise for the grommet you are after to be sent to you.
The grommet you described is SP2059 (Rare Spares Kit: G1001D and G1001E) I believe which we only just started selling last year, see below pictures of the two grommets we list for the rear number plate lamp lead. We also fitted them on an LX SL Sedan here and took a couple of pictures. The SP2059 is just under 1" in fitment diameter, it fits well in the beaver panel. Hope this helps.
Regards,
Edan
RARE SPARES
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Rare spares product fitted sp2059.jpg 155.33K
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Rare spares product fitted 7418703.jpg 357.21K
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Forum Fixture
Posted 08 May 2014 - 09:16 AM
Thanks Edan
Would like to say Edan has contacted me and have had discussions on this and a couple of other issues that have been brought up previously
It is good that this thread exists for us to provide feedback
Dont be backward coming forward as it is the only way any issues will be sorted
_aussie too_
Posted 08 May 2014 - 04:20 PM
_les_
Posted 08 May 2014 - 04:23 PM
Thanks Edan
Would like to say Edan has contacted me and have had discussions on this and a couple of other issues that have been brought up previously
It is good that this thread exists for us to provide feedback
Dont be backward coming forward as it is the only way any issues will be sorted
Forum Member
Posted 08 May 2014 - 05:05 PM
Sorry this is not Torana related but probably the best place to ask;
Les,
I saw on another forum (that I'm not a member of) you mentioned the possibility of Rare Spares releasing Stainless Steel mouldings for HQ coupes. Is there any new info regarding this?
Thanks in advance for your reply.
Adrian.
_les_
Posted 08 May 2014 - 07:09 PM
Sorry this is not Torana related but probably the best place to ask;
Les,
I saw on another forum (that I'm not a member of) you mentioned the possibility of Rare Spares releasing Stainless Steel mouldings for HQ coupes. Is there any new info regarding this?
Thanks in advance for your reply.
Adrian.
_les_
Posted 08 May 2014 - 07:12 PM
Forum Member
Posted 08 May 2014 - 07:28 PM
Adrian
Yes we do have intentions of making these mouldings for HQ Monaro but they are still a long way off
Les
Thanks for your reply Les.
When you say still along way off, could you possibly give a ballpark estimate? Are we talking 12 months or 5 years or somewhere in between?
_les_
Posted 08 May 2014 - 08:03 PM
Thanks for your reply Les.
When you say still along way off, could you possibly give a ballpark estimate? Are we talking 12 months or 5 years or somewhere in between?
Do I feel lucky? Well, do ya, punk?
Posted 08 May 2014 - 08:10 PM
Why is there such a difference in pricing from store to store ?
Rang three different rare spares outlets today for some spares in adelaide , to be given three different prices for the same product ?
Franchise outlets setting their own profit margins
CABIN ENGINE CONTROLS GALORE
Posted 08 May 2014 - 08:25 PM
Well,
I never knew that,
so these are franchised Rare Spares Outlets,
and is why we don't have an across Country VIP Night. Dave I
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