73 replies to this topic

[Ice]

People need to shop around same sway bar else where way cheaper to
google is your friend

[nzxu1]

l don't know how this guy stays in business , never answers emails sent to the email address supplied on ebay  .............that is l assume he must still be  in business as he's advertising stuff on ebay 

[DMLC71]

Brad has supplied many parts for my LC resto. Very helpful towards me with advice and parts.
Cheers DazM

[meanmachine72]

haha!! brad answers after 3 years!!! you gained any more grey hair gong from your waiting for that reply mate?? brad ya tank covers are badly made to mate!!!..
you really need to focus on your bad customer service skills brad..i spent hundreds with ya but your slack on answering your emails

[Ice]

Whoa

[meanmachine72]

well ya trimmer is a shonk then brad....mine fitted very badly....you dont care about what people say if and when they can get in touch with you..
iam calling you out as the dickhead with ya slack customer service skills and total lack of customer care...... DICKHEAD

[nzxu1]

John,

I don't know what your problem is? You have never ever emailed me! You have only ever purchased parts off me once approx 10 years ago when you came to a Australia and never since. You have not tried to email me through ebay either. I had my website rebuilt in March to fix the email problem and I check my emails approx 4-5 times a day.

Yes I am still in business, flat out actually with the full resto's and parts. 

How about picking up the phone instead of taking a cheap shot on a forum, but now don't bother contacting me for anything.

Hhmm... Thinking there's a hidden agenda here.

I don't have time for games like this, so I'm not going to make any further replies. 

​  

Brad , was not intended as a cheap shot  !  have just sold my  73 bathurst XU1 and l wanted a few bits to tidy it up before the new owner takes possesion ...........l emailed the    addy on your ebay site  twice last week and got no reply .................why the f***  would l have a hidden agenda  ? 

Edited by nzxu1, 19 October 2017 - 06:42 AM.

[nzxu1]

And yes , my apoligies for frustrated public outburst  , l should have rung you .

Edited by nzxu1, 19 October 2017 - 06:41 AM.

[grumpy xu1]

You dickhead. I never replied to Gong??
The guy in NZ is John. The tank covers I get made are a perfect fit made by a trimmer with 30+ years in the industry, you just have no idea how to fit one.

Brad should have been given constructive criticism actually, that way you're saying that you appreciate the fact that he's trying make these part's available & only want to point out what changes could be made to make the parts spot on ect. Rather than sounding like just having a go at him on a personal level. That is the aim at the end of the day help all the suppliers to get the parts correct. I'm sure if we all speak with each other politely, no one could take things personally. I'm not taking sides I'm just trying to get communication happening smoothly, if i had something i was doing not quite right I'd want the feedback.

[jpxu1]

I'm not going to take sides either, but I do know that the same trimmer makes the tank covers for another big supplier (not going to name them, but BIG-so not hard to guess) as well.

Couldn't imagine he'd be using 2 different patterns for the same thing.

[Potta]

John,

I don't know what your problem is? You have never ever emailed me! You have only ever purchased parts off me once approx 10 years ago when you came to a Australia and never since. You have not tried to email me through ebay either. I had my website rebuilt in March to fix the email problem and I check my emails approx 4-5 times a day.

Yes I am still in business, flat out actually with the full resto's and parts. 

How about picking up the phone instead of taking a cheap shot on a forum, but now don't bother contacting me for anything.

Hhmm... Thinking there's a hidden agenda here.

I don't have time for games like this, so I'm not going to make any further replies. 

 

You should maybe look at how the Rare Spares guys respond to criticism.

 

This is pretty unprofessional.

 

Lots of people read this forum, and its not a good look for you.

 

You could have handled it a bit better, in fact you were actually doing quite well in the earlier pages shutting down the original poster.

 

Your last post suggests your customer service is sh!thouse.

 

Just sayin.

[RM125n]

Myself and many others find Brad to be knowledgeable and helpful person at all times.

My mates and I have purchased many of his parts with no problems and I would recommend

Brad to anyone who chasing Torana parts to contact him.

 

cheers

[Indy Orange]

I went through Brad ,for an exhaust system ,very professional and helpful.

[ChrisLC]

Anybody that runs their own business knows that you just cannot please everybody. You try, but there is no pleasing every single person unfortunately. After all, you could be dealing with the next Ivan Milat. These days with social media though, one does have to be very careful about a public response. Fact is, we need more people like Brad reproducing parts for our cars. I have purchased something off him, and I have nothing to complain about. He provides a valuable service. Patience gets the better of all of us sometimes and since I work in IT, I know people do not always receive the email you sent them (especially when it's a bill for some reason (ha). That's when a phone comes in handy.

Edited by ChrisLC, 20 November 2017 - 10:07 AM.

[Shiney005]

 Someones else's problem is not my problem.

This is so unAustralian it hurts.

[ChrisLC]

This is so unAustralian it hurts.

Sorry, fixed. I should have said, someones else's problem is not necessarily my problem. I have enough of my own.

[liswar2]

The few parts over the years I have bought from Brad for my xu1 have all fitted well, and been of the quality advertised, I have even used his WA distributer,
for ease of access on larger or fragile parts , I have used both email and phone.
I would use his devices again , just saying,
Wazza

[71xu1]

As above, never had a problem.

Dave