30 replies to this topic

[sibhs]

Ah, righto. 
 
Because its impossible to either have a good chat with the customer before just taking the goods, particularly after he asks for the pitting to be filled, outlining these issues, or to pick up the phone and have a chat....
 
Sorry mate, i just think its poor business ethic. 

I agree, I'm always concerned when I'm dropping stuff off and discussing it with someone who doesn't know the ins and outs of trade. (The office lady in this instance)

[N/A-PWR]

How long has this business been around Marty.

A Hit and Miss Shop

[sibhs]

How long has this business been around Marty.

A Hit and Miss Shop

Over 20 years

[Ice]

Over 20 years

So they should have got it right the first time but hey were only human at least they got it sorted Marty

[N/A-PWR]

Customer complaint's makes a big change,

 

as it takes Years to get them,

 

and only minutes to lose them. 

[StephenSLR]

Customer complaint's makes a big change

 

Yep, people seem to take good service for granted and keep quiet but you hear all about it when something goes wrong.

 

s

Edited by StephenSLR, 24 August 2014 - 07:33 AM.